Contributions
Throughout the summer, I contributed to various projects across the team while also managing my own work.
Day to Day
I helped the team with tasks across all in-progress projects. This meant I could be planning workshops or design sprints, helping polish studies so they're ready for facilitation, analyzing usability studies, or anything in between that other team members didn't have bandwidth for.
Project Specific
My assigned project was to revive the team's research repository as a resource to reference historical data. The current repository was going unused, leading to increased duplicative work and inefficient workflows as people hunted down the data they needed.
Project Work
Due to the confidential nature of my work, I cannot publicly disclose details here. If you want to learn more about how I revamped the team's UX Research Repository, let's connect!
At a high level, I ran user interviews and facilitated workshops to learn more about what the team needed the new repository to look like. I implemented changes based on their feedback, created technical documentation, and migrated historical data to the new interface.
Outcomes + Skills Learned
Throughout this internship, I learned so many valuable skills that I carried with me into my next venture into the corporate world.
Internal Work is Work
While it's easy to focus on external, customer-facing experiences, designing for internal stakeholders with the same user-centered mindset, whether it's improving tools, workflows, or communication, has a direct impact on the overall product and company efficiency.
Design is Non-linear
Projects evolve constantly, and it's common to jump into a problem midstream or revisit earlier phases as new insights emerge. Embracing this fluidity taught me to be flexible with methods, stay curious, and adapt my approach based on where the team and product are in their journey.
UX Research Methods
I had the chance to explore a variety of research methods, from interviews and usability testing to surveys and workshop facilitation. Diving into these different approaches not only expanded my toolkit, but also helped me grow into a more confident and versatile facilitator.
↑ Here's me and the 2022 UX interns at the Atlanta Headquarters!
Left to right: Emma Rose, Anna Goddard, Janie Pan (Me), Owen Kern, Erfan Khaki, Max Nelson
